Refund policy
Every TIMEΠpiece is printed or embroidered to order through our production partner, Printful. Because each item is made on demand, we can't take returns or exchanges for change of mind, wrong size or colour preference. Please check the size guide on each product page before ordering, or ask us on WhatsApp.
What we cover. If your item arrives damaged or defective (misprint, damage, faulty stitching) or you received the wrong item, tell us within 7 days of delivery, with a photo of the issue. We'll send a free replacement or give a full refund for that item, whichever you prefer.
How to make a claim.
- Email randyidaeho7@gmail.com or WhatsApp +2347040295273 soon after your order is delivered.
- Include your order number and clear photos of the problem and the label.
- We'll review the claim within 3 business days. You won't need to send the item back unless we ask.
Lost orders. If your order hasn't arrived 30 days after dispatch, or tracking shows no movement for a long time, contact us. We'll investigate with the carrier and then reship or refund.
Incorrect address. If an order comes back to us because the address was wrong or incomplete, we can reship it at the customer's cost.
Refunds are made by bank transfer to the account you name, within 5–10 business days of approval.
Not covered: a wrong size chosen by the customer, normal wear, damage from improper washing, and customs fees.
Cancellations: contact us on WhatsApp +2347040295273 within 24 hours of placing your order. We can cancel for a full refund only if production hasn't started. Once your order is in production, it can't be cancelled.
TIMEŒ · 7 Tunji Suleiman Street, Ilasan, Lekki Phase 1, Lagos 106104, Nigeria